Terms of service

OMEN — General Terms of Use

This website is operated by OMEN. Throughout the site, the terms "we", "us", and "our" refer to OMEN. OMEN offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By accessing our website and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Use", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Use carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Use. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Use are considered an offer, acceptance is expressly limited to these Terms.

Any new features or tools which are added to the current store shall also be subject to the Terms of Use. You can review the most current version of the Terms of Use at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Use by posting updates and/or changes to our website. It is your responsibility to check this page regularly for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.

By agreeing to these Terms of Use, you represent that you are at least the age of majority in your state or territory of residence, or that you are the age of majority in your state or territory of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

ARTICLE 1 — DEFINITIONS

The following definitions apply to these terms:

Reflection Period: The period within which the consumer can make use of their right of withdrawal.
Consumer: A natural person who is not acting in the exercise of a profession or business and enters into a distance contract with the merchant.
Duration Transaction: A distance contract relating to a series of products and/or services, the delivery and/or purchasing obligation of which is spread over time.
Durable Medium: Any means that enables the consumer or merchant to store information addressed personally to them in a way that allows future consultation and unchanged reproduction of the stored information.
Right of Withdrawal: The possibility for the consumer to withdraw from the distance contract within the cooling-off period.
Merchant/Entrepreneur: The natural or legal person who offers products and/or services to consumers from a distance.
Distance Contract: An agreement whereby, within the framework of a system organized by the merchant for the distance sale of products and/or services, exclusive use is made of one or more techniques for distance communication up to and including the conclusion of the agreement.
Means of Distance Communication: Any means that can be used to conclude an agreement without the consumer and merchant being simultaneously present in the same room.
General Conditions: The present General Terms and Conditions of the merchant.

ARTICLE 2 — IDENTITY OF THE MERCHANT

Company Name: OMEN
Trade Name: OMEN
Customer Support Email: [Insert your email address]
Address: [Insert your U.S. business address]

ARTICLE 3 — APPLICABLE LAW

These general conditions apply to every offer made by the merchant and to every distance contract and order realized between the merchant and the consumer.

Before the distance contract is concluded, the text of these general conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the general conditions are available for inspection at the merchant's premises and will be sent free of charge to the consumer as soon as possible upon request.

If the distance contract is concluded electronically, the text of these general conditions may be made available to the consumer electronically in such a way that the consumer can easily store them on a durable data carrier. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general conditions can be inspected electronically and that they will be sent free of charge electronically or otherwise at the consumer's request.

In the event that specific product or service conditions apply in addition to these general conditions, the above paragraphs apply accordingly and, in the event of conflicting conditions, the consumer may always rely on the applicable provision that is most favorable to them.

If one or more provisions in these general conditions are at any time wholly or partially null and void or destroyed, the agreement and the rest of these conditions shall remain in force and the provision in question shall be replaced immediately by mutual agreement with a provision that approaches the purport of the original as closely as possible.

Situations not regulated in these general conditions must be assessed in the spirit of these general conditions. Ambiguities regarding the interpretation or content of one or more provisions of our conditions must be interpreted in the spirit of these general conditions.

ARTICLE 4 — THE OFFER

If an offer has a limited period of validity or is made subject to conditions, this will be explicitly mentioned in the offer. The offer is without obligation. The merchant is entitled to change and adapt the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer. If the merchant uses images, these are a truthful representation of the products and/or services offered. Obvious mistakes or obvious errors in the offer do not bind the merchant.

All images, specifications, and data in the offer are indicative and cannot give rise to compensation or dissolution of the agreement. Images accompanying products are a truthful representation of the products offered. The merchant cannot guarantee that the displayed colors exactly match the real colors of the products.

Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer. This concerns in particular:

The price (excluding any applicable taxes, customs clearance costs, and import duties, which are for the customer's account).
Any shipping costs.
The way in which the agreement will be concluded and what actions are required for this.
Whether or not the right of withdrawal applies.
The method of payment, delivery, and execution of the agreement.
The period for accepting the offer, or the period within which the merchant guarantees the price.
The level of the rate for distance communication if the costs of using the technique for distance communication are calculated on a basis other than the regular basic rate for the means of communication used.
Whether the agreement is archived after its conclusion, and if so, how it can be consulted by the consumer.
The way in which the consumer, before concluding the agreement, can check and if desired restore the data provided by them in the context of the agreement.
Any other languages in which the agreement can be concluded.
The codes of conduct to which the merchant is subject and the way in which the consumer can consult these codes of conduct electronically.
The minimum duration of the distance contract in the event of a duration transaction.
Optional: available sizes, colors, type of materials.

ARTICLE 5 — THE CONTRACT

The agreement is concluded, subject to the provisions of paragraph 4, at the moment of acceptance by the consumer of the offer and the fulfillment of the associated conditions.

If the consumer has accepted the offer electronically, the merchant will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the merchant, the consumer can dissolve the agreement.

If the agreement is concluded electronically, the merchant will take appropriate technical and organizational measures to secure the electronic transfer of data and will ensure a safe web environment. If the consumer can pay electronically, the merchant will observe appropriate security measures for this purpose.

The merchant may — within legal frameworks — inform themselves whether the consumer can meet their payment obligations, as well as of all those facts and factors that are important for a responsible conclusion of the distance contract. If, based on this investigation, the merchant has good reasons not to enter into the agreement, they are entitled to refuse an order or request or to attach special conditions to the execution, while giving reasons.

The merchant will send the following information to the consumer with the product or service, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium:

The visiting address of the merchant's establishment where the consumer can go with complaints.
The conditions under which and the way in which the consumer can make use of the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal.
Information about guarantees and existing after-sales service.
The information included in Article 4, paragraph 3 of these conditions, unless the merchant has already provided this information to the consumer before the execution of the agreement.
The requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration.

In the case of a duration transaction, the provision in the previous paragraph applies only to the first delivery. Every agreement is entered into under the suspensive conditions of sufficient availability of the products concerned.

ARTICLE 6 — RIGHT OF WITHDRAWAL

When purchasing products, the consumer has the option to dissolve the agreement without giving reasons for a period of 14 days. This cooling-off period commences on the day following receipt of the product by the consumer or a representative designated in advance by the consumer and made known to the merchant.

During the cooling-off period, the consumer will handle the product and the packaging with care. They will only unpack or use the product to the extent necessary to assess whether they wish to keep the product. If they make use of their right of withdrawal, they will return the product with all supplied accessories and — if reasonably possible — in the original condition and packaging to the merchant, in accordance with the reasonable and clear instructions provided by the merchant.

If the consumer wishes to make use of their right of withdrawal, they are obliged to make this known to the merchant within 14 days of receipt of the product. The consumer must make this known by means of a written message or email. After the consumer has indicated that they wish to make use of their right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods have been returned on time, for example by means of a proof of shipment.

If the customer has not made it known that they wish to make use of their right of withdrawal or has not returned the product to the merchant after the expiry of the periods mentioned above, the purchase is a fact.

ARTICLE 7 — COSTS IN CASE OF WITHDRAWAL

If the consumer exercises their right of withdrawal, the costs of returning the products will be borne by the consumer. If the consumer has paid an amount, the merchant will refund this amount as soon as possible, but no later than 14 days after withdrawal. This is subject to the condition that the product has already been received back by the merchant or conclusive proof of complete return can be submitted.

ARTICLE 8 — EXCLUSION OF RIGHT OF WITHDRAWAL

The merchant can exclude the consumer's right of withdrawal for products as described below. The exclusion of the right of withdrawal applies only if the merchant has clearly stated this in the offer, at least in time for the conclusion of the agreement.

Exclusion of the right of withdrawal is only possible for products:

That have been established by the merchant in accordance with the consumer's specifications.
That are clearly personal in nature.
That cannot be returned due to their nature.
That can spoil or age quickly.
The price of which is subject to fluctuations in the financial market over which the merchant has no influence.
For individual newspapers and magazines.
For audio and video recordings and computer software of which the consumer has broken the seal.
For hygiene products of which the consumer has broken the seal.

Exclusion of the right of withdrawal is only possible for services:

Concerning accommodation, transport, restaurant business, or leisure activities to be carried out on a specific date or during a specific period.
The delivery of which commenced with the express consent of the consumer before the cooling-off period has expired.
Concerning betting and lotteries.

ARTICLE 9 — PRICE

During the validity period mentioned in the offer, the prices of the products and/or services offered will not be increased, except for price changes due to changes in applicable tax rates.

Contrary to the previous paragraph, the merchant may offer products or services whose prices are subject to fluctuations in the financial market and over which the merchant has no influence, with variable prices. This link to fluctuations and the fact that any prices mentioned are target prices will be mentioned in the offer.

Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions. Price increases from 3 months after the conclusion of the agreement are only permitted if the merchant has stipulated this and:

They are the result of statutory regulations or provisions; or
The consumer has the authority to cancel the agreement with effect from the day on which the price increase takes effect.

Applicable sales tax will be calculated and added at checkout based on the shipping destination within the United States. Any additional customs, duties, or import fees for orders shipped internationally are the responsibility of the customer.

All prices are subject to printing and typesetting errors. No liability is accepted for the consequences of printing and typesetting errors. In the event of printing and typesetting errors, the merchant is not obliged to deliver the product according to the incorrect price.

ARTICLE 10 — CONFORMITY AND WARRANTY

The merchant guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability, and the statutory provisions and/or government regulations existing on the date of the conclusion of the agreement. If agreed, the merchant also guarantees that the product is suitable for other than normal use.

A guarantee provided by the merchant, manufacturer, or importer does not affect the legal rights and claims that the consumer can assert against the merchant under the agreement.

Any defects or wrongly delivered products must be reported to the merchant in writing within 14 days after delivery. Return of the products must be in the original packaging and in new condition.

The merchant's guarantee period corresponds to the manufacturer's guarantee period. However, the merchant is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.

The guarantee does not apply if:

The consumer has repaired and/or processed the delivered products themselves or had them repaired and/or processed by third parties.
The delivered products have been exposed to abnormal conditions or have otherwise been treated carelessly or contrary to the instructions of the merchant and/or on the packaging.
The defectiveness is wholly or partially the result of regulations that the government has laid down or will lay down regarding the nature or quality of the materials used.

ARTICLE 11 — DELIVERY AND EXECUTION

The merchant will take the greatest possible care when receiving and implementing orders for products. The place of delivery is the address that the consumer has made known to the company.

Subject to what is stated in Article 4 of these general conditions, the company will execute accepted orders expeditiously but at the latest within 30 days, unless a longer delivery period has been agreed. If the delivery is delayed, or if an order cannot or can only be partially executed, the consumer will be notified of this no later than 30 days after they have placed the order. In that case, the consumer has the right to dissolve the agreement without costs and is entitled to any compensation.

In the event of dissolution in accordance with the previous paragraph, the merchant will refund the amount that the consumer has paid as soon as possible, but at the latest within 14 days after dissolution.

If delivery of an ordered product proves impossible, the merchant will make an effort to provide a replacement article. At the latest upon delivery, it will be reported in a clear and comprehensible manner that a replacement article is being delivered. For replacement articles, the right of withdrawal cannot be excluded. The costs of any return shipment are for the account of the merchant.

The risk of damage and/or loss of products rests with the merchant until the moment of delivery to the consumer or a representative designated in advance and made known to the merchant, unless expressly agreed otherwise.

ARTICLE 12 — DURATION TRANSACTIONS: DURATION, TERMINATION, AND EXTENSION

Termination

The consumer may terminate an agreement that has been entered into for an indefinite period and which extends to the regular delivery of products or services at any time, subject to compliance with the agreed termination rules and a notice period of no more than one month.

The consumer may terminate an agreement that has been entered into for a definite period and which extends to the regular delivery of products or services at any time towards the end of the fixed term, subject to compliance with the agreed termination rules and a notice period of no more than one month.

The consumer may terminate the agreements mentioned in the previous paragraphs:

At any time and not be limited to termination at a specific time or during a specific period.
At least in the same way as they were entered into by them.
Always with the same notice period as the merchant has stipulated for themselves.

Extension

An agreement that has been entered into for a definite period and which extends to the regular delivery of products or services may not be tacitly extended or renewed for a fixed period.

Contrary to the previous paragraph, an agreement that has been entered into for a definite period and which extends to the regular delivery of daily newspapers, news publications, and weekly magazines may be tacitly renewed for a fixed period of a maximum of three months, if the consumer can terminate this extended agreement towards the end of the extension with a notice period of no more than one month.

An agreement that has been entered into for a definite period and which extends to the regular delivery of products or services may only be tacitly renewed for an indefinite period if the consumer may terminate at any time with a notice period of no more than one month and a notice period of no more than three months in the event that the agreement extends to the regular delivery, but less than once a month, of daily newspapers, news publications, and weekly magazines.

An agreement with a limited duration for the regular delivery of daily newspapers, news publications, and weekly magazines for introductory purposes (trial or introductory subscription) is not tacitly continued and ends automatically after the trial or introductory period.

Duration

If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose termination before the end of the agreed duration.

ARTICLE 13 — PAYMENT

Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the commencement of the reflection period as referred to in Article 6, paragraph 1. In the case of an agreement to provide a service, this period commences after the consumer has received confirmation of the agreement.

The consumer has the duty to report inaccuracies in provided or stated payment data to the merchant immediately. In the event of non-payment by the consumer, the merchant has the right, subject to legal restrictions, to charge the reasonable costs made known to the consumer in advance.

ARTICLE 14 — COMPLAINTS PROCEDURE

Complaints about the execution of the agreement must be submitted fully and clearly described to the merchant within 7 days after the consumer has discovered the defects.

Complaints submitted to the merchant will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the merchant will answer within the period of 14 days with a notification of receipt and an indication of when the consumer can expect a more detailed answer.

If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute settlement procedure. A complaint does not suspend the merchant's obligations unless the merchant indicates otherwise in writing. If a complaint is found to be well-founded by the merchant, the merchant will replace or repair the delivered products free of charge at its discretion.

ARTICLE 15 — DISPUTES

Contracts between the merchant and the consumer to which these general conditions apply are exclusively governed by the laws of the United States and the applicable state laws where OMEN operates, even if the consumer resides elsewhere.

ARTICLE 16 — PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. Please view our Privacy Policy.

ARTICLE 17 — ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

ARTICLE 18 — CHANGES TO TERMS OF USE

You can review the most current version of the Terms of Use at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Use by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Use constitutes acceptance of those changes.

These Terms of Use were last updated on 2/18/2026.